Welcome to Velvetkay
Frequently Asked Questions
Here you can find answers about our handcrafted press-on nails, shipping policies, and sizing guides.
Order
Can't wait to see your nails? Check your delivery status here: Order Tracking Portal
Our delivery process consists of two stages:
- Processing Time: Each set is handcrafted with intention. Please allow 1 to 3 business days for your order to be prepared before it is transferred to the carrier.
- Shipping Time: Once shipped, estimated delivery times are:
- 🇨🇦 Canada: 2-10 business days (Express: 1-4 days)
- 🇺🇸 United States: 4-10 business days (Express: 2-4 days)
- 🌍 International: 5-20 business days (varies by location)
Yes, we ship all over the world. We offer complimentary tracked shipping on qualified orders to most destinations, including the USA, UK, EU, Australia, and Asia. For orders below the free shipping threshold, a flat-rate fee will be calculated at checkout based on your location.
TUTORIALS
Fit is everything! To ensure your press-ons look natural and comfortable, correct sizing is key. Watch our size guide here
Want them to last 7+ days? We share our secret "Heat Hack" and standard application tips for a secure, waterproof bond. View application tutorial
Safe removal is crucial for reuse. Learn how to take them off gently without damaging your natural nails or the press-on set. See removal steps
Our nails are designed to be reused indefinitely. Learn how to clean off the old adhesive and store them properly for your next wear. Read care instructions
ABOUT OUR NAILS
Designed for your lifestyle.
Whether you need nails for a weekend event or a full week of glam, our sticky tabs give you the control.
- Temporary Wear (1-3 days): Perfect for parties or weekends. Easy to remove instantly.
- Extended Wear (7+ days): With proper prep and our "heat hack" (warming the tabs), they are secure enough for your daily routine.
Best part? No commitment and no damage, so you can switch styles whenever you want.
At Velvetkay, we consciously choose not to include liquid glue. Our philosophy is built on sustainability and nail health. Here is why we strictly recommend our High-Strength Adhesive Tabs:
1. Protect Your Investment (Reusability)
Our nails are handcrafted, not mass-produced. Liquid glue fuses to the back of the press-on, creating permanent residue that ruins the nail after a single use. By using adhesive tabs, your Velvetkay set remains clean and intact, allowing you to reuse your favorite styles time and time again.
2. 100% Damage-Free (Nail Health)
Liquid glue often requires harsh chemicals (like acetone) or forceful prying for removal, which can thin and damage your natural nail bed. Our adhesive tabs provide a secure salon-quality hold but roll off gently in warm water, leaving your natural nails healthy and strong.
3. The Freedom to Switch
Liquid glue locks you into one style for weeks. Our adhesive tabs offer the flexibility to change your nails as often as you change your outfit—perfect for weekends, events, or photoshoots—without the "commitment" or damage of traditional glue.
Yes. Our nails are highly durable and specifically designed for multiple uses. Since we avoid harsh liquid glues, there is no damage to the nail tip during removal. Just gently remove the used sticky tab, and your set remains in perfect condition for your next application.
Don't worry, we understand accidents happen.
We offer a Complimentary Replacement Service for our customers. If you lose a nail, the replacement is on us—you simply cover the shipping cost.
Limit: One replacement nail per order.
How to claim: Message us with your Order # and the size/finger of the missing nail.
Please note: Due to the handmade nature and potential aging of your original set, the replacement nail may have a slight color variation.

